Shipping policy

At Kailia Beauty, we aim to deliver your order safely and efficiently. Please read our shipping policy carefully before placing an order.

Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after 2:00 PM will be processed the next business day.

  • During sales, promotions, or high-demand periods, processing times may be slightly longer.

Shipping Locations

  • We currently ship nationwide within South Africa.

  • International shipping is not available at this time.

Delivery Timeframes

Estimated delivery times after dispatch:

  • Main cities & metropolitan areas: 2–5 business days

  • Outlying or rural areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other factors beyond our control.

Shipping Fees

  • Shipping costs are calculated at checkout based on your location and order size.

  • Any applicable promotions for free or discounted shipping will be clearly stated on our website.

Courier Services

We use reputable third-party courier companies to ensure safe delivery. Once your order has been dispatched, you will receive a tracking number via email or SMS.

Incorrect Address Details

Please ensure that your shipping address and contact details are accurate at checkout.

Kailia Beauty is not responsible for:

  • Delays caused by incorrect or incomplete address information

  • Orders delivered to the incorrect address provided by the customer

Additional delivery fees may apply for re-delivery.

Lost or Delayed Packages

If your order appears delayed or lost, please contact us at [your email address] with your order number. We will assist in resolving the matter with the courier, but Kailia Beauty is not liable for courier delays once the parcel has been handed over.

Damaged Parcels

If your parcel arrives damaged:

  • Notify us within 48 hours of delivery

  • Provide clear photos of the parcel and contents

We will assess the issue and arrange a replacement or resolution where applicable.

Order Tracking

Once your order is shipped, tracking details will be sent to you. Please allow up to 24 hours for tracking updates to reflect.

Public Holidays

Orders are not processed or delivered on South African public holidays.

Contact Us

For shipping-related questions, please contact us at:
📧 Kailiabeauty01@gmail.com