Refund policy

At Kailia Beauty, we take pride in the quality of our products and want you to love your purchase. Please read our return and refund policy carefully before placing an order.

All Sales Are Final

Due to the hygienic and personal nature of our beauty, skincare, and body care products, we do not accept returns or exchanges once an item has been opened, used, or tampered with.

Damaged or Incorrect Items

If you receive an item that is:

  • Damaged during delivery

  • Defective

  • Incorrect (wrong item sent)

Please contact us within 48 hours of receiving your order.

To process your claim, you must provide:

  • Your order number

  • Clear photos or videos showing the issue

  • Photos of the original packaging

Send all information to Kailiabeauty01@gmail.com

Once approved, we will offer one of the following:

  • A replacement of the same item

  • A store credit

  • A refund (only if replacement is not available)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened or used products

  • Products damaged due to misuse

  • Sale or promotional items

  • Gift cards

Refund Processing

Approved refunds (if applicable) will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping Costs

  • Shipping fees are non-refundable

  • Kailia Beauty is not responsible for delays caused by couriers or incorrect delivery details provided by the customer

Order Cancellations

Orders cannot be cancelled or modified once they have been processed or dispatched.

Contact Us

Kailiabeauty01@gmail.com

For any questions regarding returns or refunds, please contact us at:
📧 [your email address]